Returns & Exchange Policy
Returns & Exchange Policy
1. Fit Guarantee
At ZYNIRVANA, we aim to provide a comfortable and suitable fit for every customer. If the size ordered does not meet your expectations, you may request assistance within the eligible return period.
2. Standard Returns (Customer Rights)
If the item does not fit correctly, customers may be eligible to return the product for a refund in accordance with applicable consumer protection laws. Returns must meet eligibility conditions including unused condition and original packaging.
3. Size Adjustment Support Option
We understand that returning items may not always be convenient. In such cases, we may offer an alternative resolution option depending on eligibility.
Optional Support: Replacement in a different size
Instead of returning the original item, eligible customers may be offered a solution where they can keep the received product and receive assistance to reorder the same model in a different size through our store. Availability may vary depending on stock and order conditions.
4. How to Request Assistance
To request a size adjustment or return, please contact our support team within 30 days of delivery and include your order number so we can assist you efficiently.
Email: Sales@zynirvana.com
Contact Information
Company Name: ZYNIRVANA LIMITED
Company Number: 09462471
Registered Address: 26 Manor Way, Purley, Surrey, England, CR8 3BH
Email: Sales@zynirvana.com