Size Exchange & Fit Guarantee
Size Exchange & Fit Guarantee
ZYNIRVANA LIMITED Store Policy
1. The Perfect Fit Promise
At ZYNIRVANA, we want to ensure you step out in complete comfort. We understand that choosing the correct footwear size online can sometimes be challenging, which is why we offer a flexible sizing policy designed around our customers' convenience.
2. Option 1: Standard Returns (UK Consumer Rights)
In strict accordance with United Kingdom consumer protection regulations, if your ordered item does not fit correctly, you hold the full legal right to return it to us for a full refund. The item must be entirely unworn, unaltered, and returned inside its original packaging (including the intact original branded shoe box) within 30 days of delivery.
3. Option 2: Our Premium Express Exchange (Save Time & Hassle)
We recognise that returning items via international post can be time-consuming and inconvenient for our customers. Therefore, we offer a dedicated Premium Alternative:
Keep the current pair, and get 50% OFF your replacement!
Instead of going through the hassle of packing and shipping the incorrect size back to our facility, you can choose to keep the original pair received. Our support team will instantly issue you a one-time 50% discount coupon, allowing you to immediately order the exact same model in your correct, preferred size through our website.
4. How to Request a Size Adjustment
If you require a different size for your order, please reach out to our dedicated support team within 30 days of receiving your package at Sales@zynirvana.com. Please provide your official order number and specify which option you prefer to proceed with.
Need Assistance with Sizing?
If you have any questions regarding footwear measurements or our exchange framework, please get in touch:
Company Name: ZYNIRVANA LIMITED
Registered Company Number: 09462471
Registered Office Address: 26 Manor Way, Purley, Surrey, England, CR8 3BH
Customer Support Email: Sales@zynirvana.com